Frequently Asked Questions
Where do you ship to?
We currently ship to customers within the United States.
How long does shipping take?
Orders are typically delivered within 5–10 business days for items fulfilled within the U.S. Some orders may be fulfilled from international warehouses and can take 7–15 business days.
You will receive a tracking number once your order ships.
Do you offer free shipping?
Yes. We offer free shipping on all orders.
Can I return my order?
Yes. We accept returns within 30 days of delivery, provided the item is unused and in its original condition.
For hygiene and safety reasons, used items are not eligible for return, unless they arrive defective, damaged, or incorrect.
What if my item arrives damaged or defective?
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery. We will gladly assist with a replacement or refund, depending on the situation.
Is my payment information secure?
Yes. All payments are processed securely through trusted payment providers. VirtuaBelle does not store your full payment details.
How can I contact customer support?
You can reach our support team at support@virtuabelle.com.
We aim to respond within 24–48 business hours.