Refund & Return Policy

At VirtuaBelle, customer satisfaction is important to us. Please read our refund and return policy carefully before making a purchase.

1. Returns

We accept returns under the following conditions:

  • The return request must be submitted within 30 days of delivery.

  • The item must be unused, in its original condition, with all original packaging
    and accessories included (Opening the package to inspect the item does not constitute use)

  • Proof of purchase is required.

Certain items may be subject to additional return conditions due to hygiene or safety reasons.

2. Return Process

To initiate a return, please contact our support team at:

📧support@virtuabelle.com

Include:

  • Your order number

  • Reason for return

  • Photos or videos if the item arrived damaged or defective

Returns sent without prior approval may not be accepted.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing time may take 5–10 business days, depending on your bank or payment provider

4. Shipping Costs

Our goal is to provide a smooth, transparent, and risk-free shopping experience
for every customer.

  • We offer free shipping on all orders.

  • If you decide to return an item within 30 days of delivery, VirtuaBelle will
    cover the return shipping cost, regardless of the reason for return, provided
    the item meets the conditions outlined in this policy.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 30 days of delivery.

We may offer:

  • A replacement at no additional cost

  • A partial or full refund, depending on the situation

6. Non-Refundable Items

For hygiene and safety reasons, items that have been used are not eligible for return or refund, unless they arrive defective, damaged, or incorrect.

When applicable, this information will always be clearly stated on the product
page before purchase.

If you experience any issue with your order, please contact our support team and
we will be happy to assist you.

Refunds are generally not issued for the following situations:

  • Incorrect address provided by the customer

  • Shipping delays caused by customs or carriers that are beyond our control

  • Issues resulting from normal wear after extended use

7. Chargebacks

We encourage customers to contact our support team before filing a chargeback.
This allows us to resolve issues quickly and efficiently.

Chargebacks filed without first contacting our support team may delay resolution
and limit available support options.

8. Changes to This Policy

VirtuaBelle reserves the right to update or modify this policy at any time. Changes will take effect immediately upon being posted on this page.

9. Contact Information

For questions regarding returns or refunds, please contact us:

📧 Email: support@virtuabelle.com